support

beam hq

92 Reservoir Park
Rockland, MA 02370
9am — 5pm

frequently asked questions


shipping

where does beam ship?

we ship to all 50 states.

do you ship internationally?

unfortunately, we are not able to ship outside of the united states at this time.

how long will it take for my order to ship?

order processing takes 1 to 2 business days. Orders placed after 2pm ET will be processed the next business day. Once the order is processed, you will receive a shipment notification via email with a tracking number. Selecting expedited shipping will not decrease the order processing time.

can i track my order?

you’ll receive an email with a tracking number as soon as we ship your order.


returns & exchanges

what’s your return policy?

we hope you enjoy our products as much as we do. but, if you change your mind about your order, please email hello@beamtlc.com with your order number and which products you’re looking to return (or call us at 833-904-2tlc). We’re happy to offer you a refund within 30 days of initial purchase date. We can also provide guidance if you’d like to try another one of our products instead.


Legality

do your products contain thc?

no. we use a proprietary technology to remove thc found in the hemp extract we use to make our products. that means all of beam’s products are thc-free and you will not experience the high associated with thc.

what is the difference between cbd and marijuana?

hemp and marijuana are both types of cannabis. marijuana contains thc, which causes a high and is what makes marijuana a controlled substance in some states. hemp contains negligible amounts of thc, but produces cbd. beam products undergo a proprietary process which removes even those trace amounts of thc from our products.

Do I need a marijuana card or a doctor’s prescription to use beam products?

No. You don’t need permission from a doctor to purchase it or use it.

Are beam’s products legal throughout the united states?

Yes. All of beam’s products can be shipped to all 50 U.S. States.

Can I travel on a plane with beam products?

yes. since all of beam’s products are thc-free, you can travel freely with them in the united states in accordance with tsa regulations.

Will taking CBD lead to a positive drug test?

low quality drug screenings are not designed to differentiate between cannabinoids like cbd and thc, but high quality drug tests do. drug tests look for post cursor metabolites of thc, and our products have had thc removed from them. we have not had a positive test for thc from any of our athletes or consumers with exclusive use of our products.

What kind of analysis is performed on your products?

All of beam’s products are tested in-house and by third-party labs to ensure that the right concentration of cannabinoids is present and that every item we sell is THC-free.


all about beam

How are beam products different from other CBD products?

Many CBD products in the marketplace are made using CBD isolate, which excludes some of the beneficial compounds naturally found in hemp. beam products are different because they use broad spectrum CBD, meaning they contain a combination of cannabinoids, terpenes and other beneficial compounds.

Do beam products have an expiration date?

when stored in proper conditions (at or below room temperature, out of direct sunlight) cbd has an extremely long shelf life and is very stable. we include a manufacturing date on all of our products to give you peace of mind.

How should I store my beam products?

all of our products should stored at room temperature and out of direct sunlight. changes in color can occur in natural products but does not change the potency of the product.

Where is the hemp used in beam grown?

we spent years finding the highest quality hemp biomass and extraction sources in the united states, including colorado, oregon, california and montana.

Are beam products organic?

the usda has still not provided clear guidance on organic certifications for hemp cbd products, especially those that have thc remediation. we require our hemp partners to meet all organic standards and test for heavy metals, pesticides, herbicides and fungicides on every production batch.

Are beam products gluten-free?

Yes, our products are gluten-free.

Are beam products vegan?

Our blends and tinctures are vegan. The Fixer, our salve, is not vegan because it’s made with beeswax.

What is TLC?

TLC stands for “Tender Loving Care.”

What’s CBD?

cbd is an abbreviation for cannabidiol. it’s one of many phytocannabinoids found in the cannabis plant. unlike thc (found in marijuana), it does not get you high.

What’s CBD oil?

CBD oil is a natural essential oil extracted from the flowers and leaves of the cannabis plant. It’s the ingredient we use to infuse CBD into our products.

How does CBD work?

when cbd enters the body, it interacts with our endocannabinoid system, which has been found to regulate various parts of the body to help maintain homeostasis, or balance.